Click “add filter”. Shopify payments don’t make the decision, it’s a standard credit card chargeback process decided by the buyer’s bank. I took almost every single awesome Redditor's advice who commented and did what you guys said. If they don’t seem happy with that I would. Link to Ghettowavy's (Streamline) Mechs&Co Update. The customer then threatens us with a chargeback and somehow wins. Just don’t expect much assistance from Shopify on this. Personally wouldn’t worry about themes unless you were a massive business, establishing a brand in the future. 06-25-2019 07:31 AM. I think the fact that you recognize an account can get closed for too many. With Paypal, you can just submit a copy of your shipping receipt and get your money back via the seller protection they have in place. And only maybe 2-3 of them have actually been fraudulent. Learn how to avoid credit card chargebacks by understanding high-risk orders and fraud analysis on Shopify. The credit card company will reject the transaction and initiate a chargeback on Shopify. I had a wholesale order for £200 worth of items, it got marked as delivered and signed for on the 10th. PayPal payments also has seller protection. So I had to close down my store. 01-20-2023 10:15 AM. I own a small business and this holiday season I opened a small holiday pop up shop at a market where I've been using my Shopify POS. With a chargeback, funds are held from businesses until payment card issuers decide what to do. Perhaps on the sellers side, but you still have every right to file a chargeback as a buyer. 9% by PayPal AND 2-3% by Shopify. If you're having this much trouble, I recommend the Chargeback insurance and to hire a 3rd party consultant to help with fraud like Chargeback911 There are multiple types of chargebacks. Your payouts from Shopify Payments are on hold while we review your account. searchcandy. So I had just received a chargeback from an order that was made in the beginning of August, and the reason for the chargeback is that the customers order was never received. After 6 weeks I got a review where they still wanted to have a 10% hold on the revenue. The majority of them are for people who don't remember they ordered or they just didn't recognize the charge when they see it on the credit card statement. The cardholder disputes the purchase with their bank. If they rule against the retailer, funds are returned to the. However, I want to make it clear. That is the original amount plus a $15 charge. If these are credit card payments then I think the individual bank will decide if they grant the chargeback request of their customer or not. Click on ‘Payments’. Do keep in mind that there could be even more, additional charges, paid directly to third parties. Opened a chargeback on a Tebex purchase because I never received what I purchased, after I opened it, I found I could contact tebex regarding a refund. My AOV is $120. The issuing bank collects evidence from the customer and categorizes the chargeback using the appropriate, card network-specific, reason code. The credit card owner ended up charging back the order yesterday, and I was charged a $15 chargeback fee. Not recognizing your billing descriptor on a statement. View community ranking In the Top 1% of largest communities on Reddit. For example, you could think if there's a way to do a website of max 1 or 2 pages. Add your ‘Company Name’ + 'Number Code' in the Payouts statement descriptor. reReddit: Top posts of September 29, 2022. They can't charge back what was refunded. If you want to use Shopify Protect, then you need to. Depending on your bank or whoever your Shopify revenue is deposited, you may contact your bank to get some assistance. 9% of these chargebacks. I have an e commerce store i run as a hobby. Tons of charges PLUS I pay (for advanced Shopify) 0. By doing so, you can create unique responses that can benefit your brand identity. They became very abusive and. As dropshipper, you don’t have a signature from the customer so they can chargeback for no proof of delivery. Shopify's payment system is designed to cancel and refund the customer as quickly as possible. Or check it out in the app stores Home; Popular; TOPICS. But that doesn’t make them any less frustrating. I've mostly won chargebacks from orders that use Paypal, and maybe one that used a credit card. Shopify's stock jumped last week when they announced they were expanding their partnership with TikTok. For info, my business is fairly high ticket, AOV is $300 - $400 with some orders over $1. As you have already mentioned that you have already refunded the order, you should not have an. Shopify Staff. So annoyed with all the chargeback scams I haven’t been able to win a single claim and they are all “fraud. Shopify Payments works tightly with the rest of your Shopify services to make sure you have the best chances of winning. 7. Submit as much evidence that you have. 72. Customer "mistakenly" did a chargeback before the order even shipped. Click on ‘Payments’. Even if you manually capture the payment as $100, shopify will charge you its fee based on $1,000 as they will record it as you capturing $1,000 and refunding $900. They placed an order of bunk beds, waited until they received it and the filed a claim with their bak as if it was a fraudulent order. 2 years building apps for the Shopify App Store. Users soliciting. If your making 7 figures and loosing 100k folds your business, something is wrong. Yes i have chargebacks too, i lost a few hundred dollars, right now I am using apps and for big orders i manually check the address and search them in google and forums to reduce chargebacks. 6% +30 cents an order and it takes 2-3 days to clear to our bank account. It also included an admission from the buyer that they received the item, just later than expected (their order was placed just prior to a bank holiday). Shopify Payments Chargeback Reason Code #1: Fraudulent Transaction A fraudulent transaction chargeback happens if the cardholder does not authorize the charge. A client opened a "Chargeback" after receiving the goods. However, the system didn’t flagged it as possible fraud, it actually says that the CVV is correct and only one payment attempt. They will take the money out of your account and you have to prove you did. ago. I would recommend working with the charging bank directly by sending your dispute and relevant evidence to that bank directly, or your own legal team if you. Hi all, For those of you worried about chargebacks all you can do is fulfil the item in a reasonable time and have it safely delivered to your…First chargeback. Hi guys, I closed a store two months ago and I just realized that the store has received 4 chargebacks after it was closed. If the customer agrees that the chargeback isn't necessary, then the customer must contact their bank and ask them to drop the chargeback. “They” claim that Shopify has nothing to do with it , yet look at the percentage of lost chargebacks compared to other payment providers ( ex. A chargeback happens when a customer requests for a transaction to be reversed. 201K subscribers in the shopify community. I sell leather jackets. Shopify Lite costs $9 per month and provides the fundamentals of Shopify’s essential components. 2. Now today, they opened another chargeback. Reddit iOS Reddit Android Reddit Premium About Reddit Advertise Blog Careers Press. Shopify payments is great per transaction for the ever so slightly lower fee on each transaction. Is it usual for Shopify to hold customers money ($25,000) and refuse to communicate for 2 weeks? Edit: After forcing a phone rep (by refusing to hang up) (I was very polite, but firm) to reassign the ticket from one rep in the department to a different one, we had a response. Yeah that's fair - the reason I switched is because of a xx,xxx hold on funds on the original shopify account (due to chargebacks under 1%) and a switch in corporation. Here’s how your store can prevent and deal with chargebacks. Whether you're kickstarting a new business or scaling an existing one, costs from. Chargebacks cost merchants of their total revenue. We are still on google but we have done another 100 orders since then with. This subreddit is a forum to ask or seek any information regarding Shopify. When a chargeback occurs, Shopify doesn’t return the money to the seller, hence they lose both the product and the money. Also, if you don't use Shopify Payments, they'll charge you a transaction fee of 1-2% (this is evil). Chargeback Rescinded? Orders. Klarna now says "Only actual chargebacks count as chargebacks from our end". Feel free to provide your feedback and disagree with me. Refunds occur when a merchant voluntarily refunds a customer. Shopify payments don’t make the decision, it’s a standard credit card chargeback process decided by the buyer’s bank. Click on ‘Settings’. Add additional evidence. Some upselling/bundle offer/etc apps only work if the customer goes through the cart, and the. searchcandy. Paypal accept chargeback till 90 days. "From within the Shopify admin, go to Orders. Started in Dec 2019, with one store, aliexpress/oberlo route, did well, survived pandemic, shut down store, brain stormed…View community ranking In the Top 1% of largest communities on Reddit. Essentially they review all your transactions and will give an “approved” or “declined” decision. 157. 15 CAD in Canada. 4. It was the first time Shopify let me know that there was a high risk of fraud, so naturally I held off on fulfilling it for a couple of days. Drop them a message on chat and ask them to expedite it. 6. As the orders come in I've been requesting fulfillment to my connected account with CJ on the Shopify app. Chargeback rate is calculated monthly for card brand monitoring programs so take your monthly chargebacks (both won and lost, they all count) and divide it by the total orders through the gateway then multiply that number by 100 and stick a % after it. Be sure to contact your card company to report the card. Chargeback. Customer disputes are a reality of accepting payments. For example 'The Ecom Zone 8426'. View community ranking In the Top 1% of largest communities on Reddit. I used Shopify payments and I was just wondering what happens next? If, subsequent to your receipt of a Chargeback Payment, the related Chargeback is successfully contested and you receive a payment or credit from your Processor or Acquiring Bank you hereby authorize Shopify (or the Processor acting on Shopify's ) to debit your Shopify Payments Account or Bank Account in the amount of such payment or credit. Advertisement Coins. Try to avoid charge backs at all costs. You should also submit evidence that shows that the customer agreed to drop the chargeback. A client opened a "Chargeback" after receiving the goods. Chargebacks are NOT to be ignored! They can cause massive. It's your responsibility to screen orders for fraud, and to put in place clear policies to both screen orders and inform customers of your shipping and return policies and terms and conditions. Welcome to /r/Shopify! Empowering business owners around the world. They have a Shopify plugin as well. true. The amount of time that you have to submit evidence depends on the credit card. Trying to see which company is the best in terms of rates / support/ ease of use for customers etc. Flexible Workflow: Automatically capture. Trying to see which company is the best in terms of rates / support/ ease of use for customers etc. ” Shopify as a payment provider should have a system strong enough to verify cvc and potential fraud , as we are paying them a hefty % per transaction they should also cover the potential chargeback losses as they are the ones that. 2. From what you have explained in your message it sounds like it could be a fake email, so it's definitely something a Support Advisor will need to take a look at. Aka, filed reports, disputed chargebacks, called the cops, communicated with customer, tried to freeze my bank, put my Shopify on vacay, etc. Chargeback disputes are at the top of the list for. View community ranking In the Top 1% of largest communities on Reddit. So regardless, I'm getting charged $15 unless they drop the chargeback. View community ranking In the Top 1% of largest communities on Reddit. Kinda stupid but that's how it works. Shopify has already released the $800 to the credit card holder when only $150 is in dispute. Shopify will handle the chargeback and reimburse you chargeback fee a d other costs. Those who have implemented "Buy now, pay later" services to their site like Klarna, Afterpay, and Affirm, what's been your experience? Increased conversion rates, chargeback support, customer issues etc. If you win the chargeback, then the cardholder's bank returns the disputed amount to you, and. The set-it-and-forget-it process makes it likely for customers not to remember they opted in for the service. Too many chargebacks can lead to account suspension and loss of inventory. Still nothing unfortunately. by NoFraud, LLC. On shopify we pay 2. Since you have submitted the documents, you should just wait for Shopify reply. If you use another payment processor, Shopify charges a 2% Shopify transaction fee. View community ranking In the Top 1% of largest communities on Reddit. I am a bot, and this action was performed automatically. I hate hearing that you're dealing with this situation, but I can confirm that it does happen to all businesses. The chargeback is likely fraud or because it cannot be refunded based on company policy, a customer would do a chargeback then. They also have the chargeback insurance for like 1%. If you fulfill it then there is a high likelihood they will file a chargeback for the amount. Name was also suspicious, using multiple honorary titles—also a Google search showed it didn’t match the name of residents at. Recently I've received a 25% hold on all sales using Shopify payments. The goal of this post is to share my fundamental analysis and valuation of this highly volatile company. They are withholding it because customers have 180 days to issue a chargeback through their bank. The customer literally told me they'd cancel chargebacks last Friday. Reddit iOS Reddit Android Reddit Premium About Reddit Advertise Blog Careers Press. I asked. Shopify will manage the dispute process for the. They’re bastards and often just default to the buyer unless you followed seller protection to a T. You would likely eat the cost for a charge back on your own site, plus additional fees that payment processors charge, when a buyer makes a charge back against you. Submit tracking info and any other relevant documents. This process is called a chargeback. You have to decide if getting your money back is worth never using Mercari again or not and only you can make that decision. Remember, you don't have a lot of time to build your representment case, so you must have easy access to the required evidence. Business, Economics, and Finance. Double-charged in Chargeback. We are a local company that delivers our own goods withing the same city. Trust Shopify’s Fraud Analysis Tool. It could be a stolen cart, and the owner would never receive the ordered product. Still waiting for a reply here, Shopify. Users soliciting sales in any form will result in a permanent ban. Chargeback help! Long story short: My customers credit card got canceled because it was stolen and I got charged for a chargeback. A Shopify chargeback occurs when a cardholder contacts the bank about. The bank that issues the card issues the chargeback and makes the final decision for the chargeback and which way it goes. Shopify has not pulled any money from my bank account, and on the Shopify forum, a Shopify rep wrote that if you live outside the US, Shopify cannot pull the money from your account. They will do their own check usually pretty quickly, and if a fraud occurrence happens, they will cover costs. This subreddit is a forum to ask or seek any information regarding Shopify. The amount disputed and a $15. Not remembering the original purchase. The customer that actually has a stolen/lost package will chargeback their card. I received chargebacks for order not received, and I provided shipping label and tracking as my response to the…Reddit iOS Reddit Android Reddit Premium About Reddit Advertise Blog Careers Press. Customer complains Wednesday morning, lets say 10AM they didn't receive part of their order. When payment is collected, you must issue a partial or full refund of the transaction. Unless she claims someone stole her. The store doesn’t exist and I can’t even access the admin page so I’m a little confused. My evidence to Shopify included tracking information - which included a photo of the buyer accepting the item at their door. Help! We received a chargeback for a large order of $1,800. I've had 2 transactions coming up as fraudulent chargebacks one before the item was even received and one 1 month after the customer recieved the item. If you end up winning the dispute, then we return the full amount (including the chargeback fee) to you. If you happen to be in California and got the email saying your refund is eligible and you still haven't received the refund check within the period they promised, I recommend. Chargebacks are the result of a customer questioning or disputing a transaction with their issuing bank. Each charge back costs you $15 along with the refunded amount and processing fee, and these add up. Basically a chargeback rate over 1% will remove you from being listed on the shop app. Refer to our section on chargebacks for more information about the types of chargebacks as well as. Make sure your billing statement text is easily recognizable to your customers. Have a clear return policy and make it easy to find on your store. The cardholder alleges they never received the products or services. Shopify Staff. It's hard to win a fraudulent chargeback if you are speaking directly to the bad-actor in question who wants you to ship the item. I can’t refund a customer that has an order in transit. If you receive a fraud-based chargeback, Shopify automatically covers the costs of the order and the chargeback fee. Once the file has been emailed, the customer can save it and do what they want with it. You got terrible advice from people here. I unsubscribed and deleted the. A new type of fraud known as “friendly fraud” has recently popped up. I reached out to tebex and let them know I opened the chargeback, they told me charging back could result in me being banned so I let them know I would. Then at 10:23AM, USPS delivers the package. Not protected by Shopify Protect - This status indicates that the order was not fulfilled within 7 days of the order being placed or transferred to the possession of a carrier within 10 days of the order being placed, or that a chargeback has been filed on the order for a reason other than fraudulent or unrecognized. Essentially they review all your transactions and will give an “approved” or “declined” decision. Turns out this site owner was missing out on over $12,400 of value each month. This is an accepted solution. This is what I do and have won 100% of my chargebacks. Fairly intuitive but you can ask questions lots of places including on this board. 5k. However, the system didn’t flagged it as possible fraud, it actually says that the CVV is correct and only one payment attempt. The pop up shop…Subscription chargebacks result from you processing transactions that you ought to have canceled. Shop App Chargeback 1% Rule. Shopify General Discussion. Chargebacks are on the rise so I would urge anyone to seriously take this into consideration. If OP takes the money and it turns out the tickets are fraud, Shopify/Wells Fargo are left holding the bag when the customers chargeback. Work with your customers, get on the phone with them. As others have mentioned, you need to mitigate the large amount. Over the past few months, I have accumulated more chargebacks than I have in the past. Really good question! In an instance where a customer files for a chargeback then cancels it, it can sometimes take a while for the bank to recognize the cancelation. Hello. You got terrible advice from people here. The bank files a dispute and Stripe just notifies me. If you don't have Fraud Protect activated than you have to respond with proof that it wasn't a fraudulent transaction. This isn't the first time this has happened. Perfect, thank. This means that if they encourage their customers to open disputes for any old random issue they might have, this will possibly count as a "chargeback" in Shopify's system. For more information on Shopify charges, refer to our Help Center document: Charges. Try Shopify free for 3 days, no credit card required. On our roadmap we are: Improving the onboarding process. I've got 24 years experience in ecommerce and sell 10,000 units a week. Shopify has specific chargeback rules for being on the shop app. By entering your email, you agree to receive marketing emails from Shopify. Try Shopify free for 3 days, no credit card required. eCommerce merchants using Shopify payments are bound to experience chargebacks at some point. However, you cannot file a chargeback if you want to keep using Mercari at all. The ecom store then receives a chargeback, which will. Number two: Product Not Received chargebacks. We lose the product, money, an extra fee, and our account is dinged. A chargeback happens when a customer requests for a transaction to be reversed. $1,800 chargeback dispute. Turn on manual credit card approval. For a good WooCommerce hosting service you would spend at least $30-$50 per month. To successfully fight a chargeback, you must be mistake-free. If you are expecting increasing number of chargeback, you might need to install 3rd party fraud screening service to protect your store. View community ranking. The transaction fee only occurs when the transaction is approved. Hi all, I got stuck in a crazy predicament that is making me reconsider using shopify again. It happens. Yesterday, my store just shut down. I'm about to launch a store with a high priced items (~$2k) and shopify have nothing apart from standard $100 shipping insurance. Still nothing unfortunately. In my experience when dealing with chargebacks the merchant is guilty until proven innocent. Total chargebacks/total orders through Shopify. Reddit . Fulfilling high risk orders can result in a higher number of chargebacks and that can result in disabling payment processing and removal from Shopify Payments. Reply reply nick-marketing. Everything You Need to Know (2023) Shopify POS has everything you need to sell in person, backed by everything you need to sell online. Developers for Shopify can ask…Go to shopify r/shopify • by rulesforrebels. The bank decided in favor of the customer, and I ended up losing the $240 + $15 Shopify chargeback fee + > $110 cost of manufacturing and labor. Please contact the moderators of this subreddit if you have any questions or concerns. This isn’t the best place to enquire about chargebacks tbh as most of the folks here are Shopify merchants and we get hit with fraudulent charge backs all the time. Reasons a customer may initiate a chargeback include: Ordering a product and not receiving it. Let's look at what chargebacks are, how they happen and how you. You can increase your comment karma by posting in other areas of Reddit to earn upvotes. Klarna now says "Only actual chargebacks count as chargebacks from our end". ChargeResponse® uses smart algorithms that leverage millions of data points, to introduce an unrivaled chargeback evidence response, designed to help you win more chargebacks and save you time!Go to shopify r/shopify • by AffectionateSleep275. And trusting Shopify's "Fraud detection system". 9% + $0. The #1 Reddit source for news, information, and discussion about modern board games and board game culture. Scroll down until you find the 'Payouts' section. When someone receives a charge from your store but never buys anything, it could be a fraudulent transaction. Its in the payment settings. Need Recommendations For Dispute/Chargeback Analysis in Shopify. When we get a chargeback, we respond with a template that includes the following: Cover sheet outlining the order information, customer information, and why the chargeback should be reversed. View community ranking In the Top 1% of largest communities on Reddit. Using a stolen credit card is a crime and should be reported to the police. Asking for an ID is useless unless you have a system in place to look out for fraudulent ID, which is still quite difficult nowadays with many photo. It makes sense, really. Store owners can discuss any Shopify. I mainly sell on a “pre order” basis, so chargebacks are difficult to win for me. They omit information and documentation you provide that would help you win a dispute. Expert Dispute Assistance: Our skilled team handles your chargeback disputes. The most customizable fraud and risk management system built for. Choose “chargeback and inquiry status” from the drop-down menu. Tebex Chargeback Question. 1. Can’t speak from personal experience but generally a chargeback, regardless of it being justified or not, results in being banned from the service. I immediately canceled the order and certainly won't be doing any business with her in the future. If they rule against the retailer, funds are returned to the. To keep this community relevant to the Shopify community, store reviews and external blog links will be removed. 07-29-2020 02:08 AM. The order could be fraudulent as well. Hi @jcorp, Nick here from Shopify. It’s impossible to win a Shopify chargeback. View community ranking In the Top 1% of largest communities on Reddit. Screenshot the billing and shipping address showing they match in the chargeback dispute form. Maybe get a dozen chargebacks a year out of 100,000 orders a year and have won 95% with Shopify. Find the section for Locations, and switch from Pro via there. Notify the merchant shop where the purchase was made, they will probably refund you. Then see if they would be comfortable paying for the shipping again. They can't charge back what was refunded. Please contact the moderators of this subreddit if you have any questions or concerns. 03-23-2023 12:50 PM. The credit card company reviews the evidence. This is correct. If they say no, see if they will split the cost with you. For now, in terms of hosting services, it seems better to go with Shopify. A 1. Now they're opening chargebacks because my "invoice is insufficient" for whatever purpose they're using it for. GameStop Moderna Pfizer Johnson & Johnson AstraZeneca Walgreens Best Buy Novavax SpaceX Tesla. I am a bot, and this action was performed automatically. If you decide to accept the order, don't accept it through shopify. I share my template with people that ask about winning chargebacks. They'll then be able to follow up with Shopify to find out what's going on. Aka, filed reports, disputed chargebacks, called the cops, communicated with customer, tried to freeze my bank, put my Shopify on vacay, etc. The customer makes a mistake and the business pays for it. We're on Shopify. ago. I would dispute a chargeback if it came. I don’t allow pickup. I found this on the Shopify blog around reason codes, and what evidence should be provided when responding to a chargeback in relation to the reason provided by the customer -. To address the importance of preventing chargebacks, various apps and services have been developed to help Shopify sellers mitigate the risk of disputes, and enhance overall fraud protection. GameStop Moderna Pfizer Johnson & Johnson AstraZeneca Walgreens Best Buy Novavax SpaceX Tesla. View community ranking In the Top 1% of largest communities on Reddit. ago. I really did do everything, and submitted all documents to the chargeback dispute. I am a bot, and this action was performed automatically. Try to avoid charge backs at all costs. Close. The reason on the chargebacks is "Fraud". My question is, is there a way to appeal the chargeback fee?Hi everyone, I recently lost 2 fraudulent chargebacks on a Shopify store for products that have been received. I have never had a dispute before with any credit card company so. When a chargeback is filed, Shopify Payments is debited the full amount of the charge fee to help cover the cost of processing the dispute. 7% for in-person transactions. I think it's just a bulk message they spammed out to everyone, because they already confirmed my refund last month, and my credit card chargeback was already successful. The credit card owner ended up charging back the order yesterday, and I was charged a $15 chargeback fee. chargeback. Familiarize yourself with Shopify's chargeback process and guidelines. The customer told me she still wants the item and didn’t purposefully file a chargeback. Shopify may contest Chargebacks assessed to your Shopify Payments Account or Bank Account. "Your payouts from Shopify Payments are temporarily on hold while we review your account. To keep this community relevant to the Shopify community, store reviews and external blog links will be removed. Really good question! In an instance where a customer files for a chargeback then cancels it, it can sometimes take a while for the bank to recognize the cancelation. It is a fully automated app that is managed by in-house experts. We win almost all our chargebacks. Chargebacks are the equivalent of shoplifting in the digital space, you can't stop it, but you can protect yourself. Shopify has specific chargeback rules for being on the shop app. No emails, no contact, nothing. Step-by-Step Guide: Open your Shopify Dashboard. Canceling an order implies stopping the order processing at your customers’ or team’s initiative. You can submit evidence to have a dispute resolved in your favor. It usually takes a few days for a refund to go back to your credit/debit card. r/shopify • Chargeback Dispute. Since nobody wants more chargeback or fraud, I wanted to share some takeaways from the final episode of featuring Karisse Hendrick on Pitstop…Receive the Chargeback. 31 votes, 14 comments. This means your paying 2% to Shopify and x% to 3rd party payment gateway. I have used Shopify’s fraud analysis in conjunction with research from my customer service team and I have always done okay with fraud. View community ranking In the Top 1% of largest communities on Reddit "no longer be permitted to use Shopify Payments as your payment gateway" Good evening r/Shopify ,. Scroll down until you find the 'Payouts' section. Recently I've received a 25% hold on all sales using Shopify payments. What should I do? : r/shopify. So end result is 6%. So a total loss of nearly $400. Step-by-Step Guide: Open your Shopify Dashboard. Problem of fraud, chargebacks, shopify/stripe, 3rd party solutions. To keep this community relevant to the Shopify community, store reviews and external blog links will be removed. The banks are… To keep this community relevant to the Shopify community, store reviews and external blog links will be removed. Shopify will manage the dispute process for the chargeback. Call or chat shopify and tell them, they'll take the letter and maybe be able to get the money back for you. Below shows the fraud report but only the first one came back as red, the others were all green. I sell clothes, and this is the first chargeback that I've gotten in the 1. I wonder why big ecommerce (shopify) and payment processor (stripe.